Exchange and Refund Policy

Within 21 days of product purchase, an item may be returned for exchange  with accompanying original receipt proof-of-purchase provided the item is returned in new condition. If an item is returned in exchange for an item(s) of greater value, the retail difference and applicable sales tax are required. Shipping charges are non-refundable.

Limited Lifetime Warranty

An item may be returned for replacement due to a manufacturer’s defect, with accompanying original receipt proof-of-purchase. A returned piece will be replaced with the same item. If the item is not available, the Customer may choose another item(s) of equal or greater value. If an item(s) of greater value is selected, the retail difference and applicable sales tax are required. The guarantee does not cover normal wear and tear. The screw mechanism is only guaranteed if the o-ring is constantly used.

Slight irregularities and variations in silversmith work or in natural stone colors and inclusions are characteristic of the uniqueness and individual handcraftsmanship of the product and should not be considered defects.

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